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Our Approach

Based in Toulouse and Paris, Kheolia is a market research institute

Which has proven itself

Generalist and multisectoral, the institute has market research references in numerous sectors : retail, services, e-commerce, institutions….

Kheolia is the European leader in satisfaction surveys in the tourism and leisure centre sectors.

  • More than 100 000 people questioned each year to represent the 20 million visitors of the biggest sites :
    Tour Eiffel, Parc Astérix, Walibi, Puy du Fou…
  • This represents a large part of Kheolia’s activity

Technophile

Kheolia has developed technical solutions which have shaken up methods for gathering information.

Today we have state of the art tools :

  • To collect the data (Tablet PC and Smart phones equipped with our collection software, secure and dedicated servers for online collection…)
  • For data procession, geomarketing

Close to its clients

Kheolia meets its clients needs by "customizing",
More than just a service provider, Kheolia is a partner for your marketing.

Committed

No sub-contracting and no relocating
Kheolia has chosen to invest in its own call centre CATI, on its premises in Colomiers.

We keep a high level of quality through remuneration
The remuneration policy for the interviewers gives priority above all else to the quality of the interviewing and listening rather than the rate of return at any price.

Choices which guarantee a high level service whilst respecting the ethical values which are important for us.

The Puy du Fou makes it a point of honour to following the satisfaction of our 1.6 million annual visitors. Kheolia enables us to measure the daily expectations of our publics.

The data transmitted by Kheolia are, for us, an important source of development which enable us to increase quality and the originality of our offer each year.

Laurent Albert
Managing Director
Grand Parc du Puy du Fou

Kheolia has made a commitment to Esomar

Respectful of the ethical code in favour of good practices and consumer protection, Kheolia Institute has joined Esomar, the association for survey professionals which now has a worldwide coverage.


YOU HAVE A QUESTION ?
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PARIS
+33(0)1 43 42 21 26
contact@kheolia.fr

COLOMIERS
+33(0)5 61 85 70 04
contact.sudouest@kheolia.fr